Productivity and performance in service operations
Adventis is an independent consulting firm and trusted advisor to leading businesses and Government organisations. We work at the intersection of Operations, HR and IT - formulating strategies, implementing technology and enabling changes that drive productivity and performance.
Our expertise is used in a variety of contexts, including, bidding for and delivering major service contracts, pre and post M&A activity and supporting strategic goals for operating efficiency.
Operational strategy is defined as a plan of action implemented by a firm that describes how they will deploy their resources to provide a product or service. This comes close to describing the sort of challenges we are involved in, except that in service organisations the main resource is people and the value driver is usually technology.
In our experience, achieving an efficient and effective service operation demands a strategic approach to questions of management style, organisation design, business process and technology. You can read more about our approach to these issues using the tabs on the left of this page.